IMPORTANT: Ribbons added to products are for decoration only, please remove before giving to a child.
- All orders must be paid in full before work commences;
- If you would like to see an image draft of your chosen design prior to stitching, you must let us know at the time of order by checking “yes” in the “I wish to preapprove the design” box. You will then be required to approve the design prior to production.
- Once artwork is approved no changes can be made;
- We cannot refund or exchange embroidered products if supplied as ordered.
- Carefully check the spelling, dates etc. that you enter as your embroidery text as mistakes cannot be rectified once the item has been embroidered.
You acknowledge and agree that:
- all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
- you have read any corresponding written description of the Goods prior to submitting your Order;
- the color of Goods as shown on the Website may vary slightly in shade in real life;
- it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and
- ribbons added to products are for decoration only and should be removed before giving to a child.
We take great pride in our commitment to customer service and are more than happy to assist you in any way we can. We want you to be happy and satisfied with your shopping experience however some circumstances are beyond our control. Please be advised we cannot be held responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Design errors introduced by the customer in the design creation process.
- Incorrect product type, size or color, options or product selection by the customer